Legal Agreement

Terms of Service

These terms govern the use of Jawaplum's web development and digital marketing services. Please read carefully.

Last updated: November 6, 2024

Fair Partnership

Clear expectations for successful outcomes.

Your Rights Protected

You own your custom code and designs.

Quality Guaranteed

90-day warranty on all custom work.

1

Acceptance of Terms

Agreement to Terms

  • •By accessing or using Jawaplum's services, you agree to be bound by these Terms of Service
  • •These terms apply to all visitors, users, and clients of our services
  • •If you disagree with any part of these terms, you may not access our services
  • •We reserve the right to update these terms at any time with notice
  • •Continued use after changes constitutes acceptance of new terms

Service Description

  • •Web design and development services
  • •Digital marketing and SEO services
  • •UI/UX design and consultation
  • •E-commerce development and integration
  • •Ongoing maintenance and support services
2

Client Responsibilities

Content and Materials

  • •Provide accurate and complete project requirements
  • •Supply all necessary content, images, and materials in a timely manner
  • •Ensure you have rights to all provided content and materials
  • •Review and approve deliverables within agreed timeframes
  • •Maintain backup copies of all provided materials

Communication and Feedback

  • •Respond to communications within 48 hours during business days
  • •Provide clear and constructive feedback on deliverables
  • •Designate a primary point of contact for project communications
  • •Attend scheduled meetings and calls as agreed
  • •Notify us promptly of any changes in requirements or timeline

Technical Requirements

  • •Provide necessary access to hosting accounts and domains
  • •Ensure hosting environment meets technical requirements
  • •Maintain current backups of existing websites before modifications
  • •Test deliverables in your environment and report issues promptly
  • •Keep login credentials secure and update them regularly
3

Payment Terms and Billing

Payment Structure

  • •30% deposit required to begin work on new projects
  • •40% due at agreed project milestones
  • •30% final payment due upon project completion
  • •Monthly retainer payments due on the 1st of each month
  • •All payments processed in Pakistani Rupees (PKR) unless otherwise agreed

Payment Methods

  • •Bank transfer (preferred method)
  • •Online payment platforms (Stripe, PayPal)
  • •Cash payments for local clients (by appointment)
  • •Cryptocurrency payments (Bitcoin, USDT) upon request
  • •Payment plans available for projects over PKR 500,000

Late Payments and Fees

  • •Invoices are due within 15 days of issue date
  • •Late payment fee of 2% per month on overdue amounts
  • •Work may be suspended for payments overdue by 30+ days
  • •Collection costs and legal fees may be added to overdue accounts
  • •Refund requests must be made within 30 days of payment
4

Project Delivery and Timelines

Timeline Commitments

  • •Project timelines are estimates based on scope and complexity
  • •Timelines may be adjusted for scope changes or client delays
  • •We commit to transparent communication about any delays
  • •Rush projects may incur additional fees (25-50% surcharge)
  • •Holiday periods may affect delivery schedules

Delivery Process

  • •Deliverables provided through secure file sharing platforms
  • •Client testing period of 7 days for major deliverables
  • •Minor revisions included in original scope
  • •Major changes require separate agreement and billing
  • •Final files delivered upon full payment completion

Quality Assurance

  • •All code tested across modern browsers and devices
  • •Performance optimization included in development process
  • •Security best practices implemented in all projects
  • •SEO fundamentals included in web development projects
  • •Documentation provided for custom functionality
5

Intellectual Property Rights

Client Ownership

  • •Clients own all custom code and designs upon full payment
  • •Rights to provided content and materials remain with client
  • •Source files and documentation transferred upon project completion
  • •Client may modify or enhance delivered work as needed
  • •No ongoing licensing fees for custom development work

Jawaplum Rights

  • •We retain rights to general methodologies and techniques
  • •Third-party tools and frameworks remain under their respective licenses
  • •We may showcase completed work in our portfolio (with permission)
  • •Pre-existing intellectual property remains our property
  • •We reserve the right to create similar solutions for other clients

Third-Party Components

  • •Open-source components used under their respective licenses
  • •Premium themes/plugins require separate licensing by client
  • •Stock photos and assets require appropriate licensing
  • •Client responsible for ongoing license compliance
  • •We provide guidance on licensing requirements
6

Warranties and Limitations

Service Warranties

  • •90-day warranty on custom development work for bugs and defects
  • •Warranty covers functionality as specified in original requirements
  • •Warranty does not cover issues caused by third-party modifications
  • •Browser compatibility guaranteed for current and previous major versions
  • •Performance guarantees based on agreed specifications and hosting environment

Limitation of Liability

  • •Our liability limited to the total amount paid for services
  • •We are not liable for indirect, consequential, or punitive damages
  • •Client responsible for maintaining backups and data security
  • •We are not liable for third-party service outages or failures
  • •Force majeure events may affect service delivery without liability

Disclaimer

  • •Services provided 'as is' without additional warranties
  • •We do not guarantee specific business outcomes or results
  • •Client responsible for compliance with applicable laws and regulations
  • •We are not liable for content accuracy or legal compliance
  • •Third-party integrations subject to their terms and availability
7

Termination and Cancellation

Project Termination

  • •Either party may terminate with 30 days written notice
  • •Client pays for all work completed up to termination date
  • •Deliverables provided for paid work upon termination
  • •Refunds calculated based on work completed and expenses incurred
  • •Termination fees may apply for projects less than 50% complete

Retainer Cancellation

  • •Monthly retainers may be cancelled with 30 days notice
  • •Unused retainer hours do not roll over to following month
  • •Final invoice issued for any work completed in final month
  • •Access to support services ends at retainer termination
  • •Transition assistance provided for ongoing projects

Breach of Terms

  • •Immediate termination for material breach of terms
  • •Non-payment constitutes material breach after 30 days
  • •Violation of intellectual property rights grounds for termination
  • •Abusive or threatening behavior grounds for immediate termination
  • •Legal action may be pursued for serious breaches

Questions About These Terms?

Have questions about our terms of service or need clarification on any policies? Contact our legal team.

Mailing Address

Office P20, Khalid Town, Jaranwala Road, Faisalabad, Pakistan

Business Hours

Monday - Saturday: 10:00 AM - 2:00 AM PKT

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